6 new training courses for Amazon Connect
2020年8月20日 · Each 45-minute course covers advanced topics including best practices, metrics, integration with Amazon Lex, holiday and emergency routing, and more. We recommend customers complete Amazon Connect Primer, and partners complete Amazon Connect (Technical), prior to enrolling in these courses.
Amazon Connect | AWS Training and Certification Blog
2020年10月8日 · We now offer seven courses to help customers and AWS Partners build their skills in Amazon Connect. Amazon Connect is a simple, scalable solution that enables businesses to have a fully operational contact center that can […]
Tutorials: An introduction to Amazon Connect - Amazon Connect
Three tutorials that introduce knowledge workers and developers to Amazon Connect.
New Amazon Connect digital courses for developers | AWS Training …
2020年10月8日 · We now offer seven courses to help customers and AWS Partners build their skills in Amazon Connect. Amazon Connect is a simple, scalable solution that enables businesses to have a fully operational contact center that can be accessed anywhere.
Getting started with Amazon Connect - catalog.workshops.aws
In this series of labs, we’ll build cloud based contact center using AWS Amazon Connect service and explore integration with other AWS services such as Amazon DynamoDB, Amazon Lex and AWS Lambda to build modern and robust contact center.
Introduction to Amazon Connect - catalog.workshops.aws
This workshop is best suited for those new to Amazon Connect, IT decision makers, line of business stakeholders, or those responsible for contact center configuration and management. The workshop targets the following experiences: 1. Customer Experience 2. Agent Experience 3. Manager/Supervisor Experience.
AWS Workshops
Build a cloud based contact center using AWS Amazon Connect service and explore integration with other AWS services such as Amazon DynamoDB, Amazon Lex and AWS Lambda to build modern and robust contact center.
Administering and Configuring Amazon Connect - Amazon Connect Training
The Administering and Configuring Amazon Connect (ACAC) course is a 4-day, hands-on, instructor led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a …
Amazon Connect: Introduction to Amazon Connect and the ... - Coursera
Gain insight into a topic and learn the fundamentals. Learn at your own pace. This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP).
Amazon Connect Complete Training Course - Udemy
In this course, you will learn Amazon Connect from the basics to some of the advanced concepts that will help you to build an intelligent contact center. By the end of this course you will be confident to design and setup an Amazon Connect contact center solution.