The government has released the draft executive rules under the Digital Personal Data Protection Act and is seeking ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Through his continued leadership and practical innovation in AI-powered search, Sujan Abraham is helping to create a future ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

In recent years, AI copilots have emerged as a transformative technology in various industries. They are intelligent virtual ...