AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Marco Argenti, Chief Information Officer at Goldman Sachs, recently said that in 2025, the world will witness the full ...

U.S. holiday spending in 2024 exceeded expectations, showcasing consumer resilience despite high interest rates. Mastercard ...

By 2008, a struggling GE attempted to sell its appliance division but found no buyers. The division became one of the ...

Traditionally, most SaaS companies focus on delivering point solutions in a narrow domain subcategory. To make it work within ...

Smart’s mobile network covers 97% of the population and is part of the Philippines’ largest integrated network that includes ...

IDFC First Bank shares will be in focus on Monday as IDFC First Bank reported a robust Q3 YoY growth on Friday ...

RBI's focus on customer, compliance and collaboration will continue in 2025. It will have new initiatives balancing ...

The 24/7 virtual assistant is a key part of CarMax's plan to offer more options to customers across channels while boosting ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.