AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

ARUSHA: THE Bank of Tanzania (BoT), through its Arusha Branch, has conducted a two-day workshop to train financial ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Custom AI chatbots ... customer interactions with high accuracy. These agents are adept at analyzing intentions and providing personalized solutions, mimicking human problem-solving behaviors. The ...

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CTBC has refined its processes and services, introduced innovative thinking, redesigned financial service processes and created a new customer experience, Chen said, adding that since the bank ...

According to her, BoT issued the Financial Consumer Protection Regulations, 2019 to guide financial services providers (FSPs) to have in place the effective complaints handling mechanism to resolve ...

The Bank of Thailand (BoT) is planning to improve mobile banking security measures by limiting certain groups of people, such ...

According to a 2023 blog post from Walmart, the company has leveraged artificial intelligence (AI) to improve its chat systems ... the bot seemed to have offered a customer service experience ...

The AI-powered chatbot is designed to provide improved service for American military personnel and their families. Exchange, a prominent retailer serving the military community, has integrated the ...