Modern messaging platforms are evolving to support rich media content and API integration, enabling marketing, commerce, and ...

Mapping ChatGPT Advanced Voice Mode to the new physical Action Button on the side of newer iPhones, just above the volume up and down.

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

AI regulation shifts to innovation, easing federal rules on privacy and social media while boosting state-led policies.

Artificial intelligence tools can scour the web for information, and school districts post a lot of it online. Experts say ...

Friday, December 27, was supposed to be the start of a relaxing holiday weekend. But it was chaos for thousands of small ...

HPE has maintained its robust pool of incentives for 2025 with HPE Alletra, HPE Private Cloud AI and HPE VM Essentials in the highest compensation multiplier category, according to HPE channel chief ...

Experts in the finance and wealth management industries say AI saves time and helps synthesize large amounts of data, but ...

Tech leaders like Bill Gates and Amazon's Werner Vogels expect changes in the workforce and consumer tech habits in 2025.

GenAI will move beyond the chatbot phase to integrate deeper into business applications in 2025, WWT’s Jon Duren tells CRN.

Speaking on the benefits of AI in insurance, Khalid Lahraoui, global and EMEA insurance lead at Accenture, shared: “Modern ...