Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service ...

Users can now create, edit and management AI bots powered by Amazon Lex directly within the Connect web interface. New Amazon Q Business Extensions And Integrations Amazon Q is AWS’ flagship ...

Telehouse Osaka will be the first data center in Japan that is operated by a Japanese telecommunications company to provide a ...

Tens of thousands of AWS customers use Amazon Connect to support more than 10 million contact center interactions every day. Frontdoor, Fujitsu, GoStudent, Priceline, Pronetx, and University of ...