Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service ...

Users can now create, edit and management AI bots powered by Amazon Lex directly within the Connect web interface. New Amazon Q Business Extensions And Integrations Amazon Q is AWS’ flagship ...

(AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact center solution. These new features will further improve ...