Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Through his continued leadership and practical innovation in AI-powered search, Sujan Abraham is helping to create a future ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Many of the changes brought on by Apple Intelligence are centered around the camera and images on your iPhone, like making a ...

This article explores trends disrupting data centers in 2025, highlighting the dynamic and evolving landscape of the data ...

Colleges rely on application programming interfaces for seamless data exchange, but vulnerabilities can expose critical ...

During the previous evening, the chief economist at Ireland’s Department of Finance welcomed senior finance leaders from 12 ...

Can You Become a Data Analyst Without Experience? Data analytics has turned out to be a beacon of opportunity in the modern ...

Over 70 per cent of users interact with AI tools without fully understanding the dangers of sharing personal information, ...

Mozilla has released an AI-powered assistant extension for its Firefox browser, dubbed Orbit, which can summarize long emails ...

Forrester predicts one in five US and EMEA retailers will launch customer-facing GenAI applications in 2025. Enhanced product search, personalized recommendations, and improved category navigation are ...

Pet2DAO, our DAO Company was established in late 2022 and launched its token, PDAO, in early 2023. PDAO was launched as a utility token, integrating traditional corporate governance with innovative ...