AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned ...

You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

To build the right business case, you need to do some analysis on your web or mobile application users via tools such as ...

ARUSHA: THE Bank of Tanzania (BoT), through its Arusha Branch, has conducted a two-day workshop to train financial ...

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents. A new report from the Consumer Financial Protection ...

AI is no doubt transforming customer service and having an impactful role on how businesses interact with their customers. From chatbots that provide instant support to AI systems that predict ...

Many of these chatbots and virtual support ... customer types. It's very, very complicated to make sure that every node in that network has perfect information from everything else." No system ...

Explore the transformative role of AI chatbots in enhancing user journeys, personalization, customer support, and business ...

In February, March, April, and May of 2024, Smith asked a series of questions to a chatbot found in the support section of Substack's website. Smith asked, "do you respond to complaints," and the ...

DPD has disabled part of its online support chatbot after it swore at a customer. The parcel delivery ... and it was updating its system as a result. "We have operated an AI element within the ...