As we reach 2025, contributors to Research Live’s Preview series discuss the skills needed to thrive in the coming year, with AI featuring heavily. Melissa Sauter, chief executive, Escalent The ...
What has been the biggest disappointment or anti-climax of the year? Insight professionals talk uncertainty, the US election, polling and the decline of customer experience scores.
Christopher Barnes, president, Escalent The consumer’s wariness about inflation. People are struggling, and they can’t afford to pay more for goods and services. If costs increase, it’ll be a breaking ...