ARUSHA: THE Bank of Tanzania (BoT), through its Arusha Branch, has conducted a two-day workshop to train financial ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned ...

AI chatbots are answering the phones ... prefer that companies don't use AI for customer service. The main reason for their concern was that it would make it harder for them to reach a person. They ...

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents. A new report from the Consumer Financial Protection ...

DPD has disabled part of its online support chatbot after it swore at a customer. The parcel delivery ... and it was updating its system as a result. "We have operated an AI element within the ...

The AI-powered chatbot is designed to provide improved service for American military personnel and their families. Exchange, a prominent retailer serving the military community, has integrated the ...

Mastercard is taking two big steps forward when it comes to mobile integration thanks to a new chatbot system and a partnership ... for both Mastercard’s bank partners and merchants.

If a CBA customer doesn't want to work with the AI chatbot then they can still opt to speak to a person during business hours. The bank already handles 50,000 online ... similar to the likes of ...

THE Bank of Tanzania (BoT) is set to launch a digital financial services consumer complaints resolution portal in January ...