Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event, which will kick off on Monday. Amazon Connect made its original debut in 2017. The service uses AI to provide ...

Telehouse Osaka will be the first data center in Japan that is operated by a Japanese telecommunications company to provide a ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service ...

Users can now create, edit and management AI bots powered by Amazon Lex directly within the Connect web interface. New Amazon Q Business Extensions And Integrations Amazon Q is AWS’ flagship ...

Tens of thousands of AWS customers use Amazon Connect to support more than 10 million contact center interactions every day. Frontdoor, Fujitsu, GoStudent, Priceline, Pronetx, and University of ...