Amazon Web Services (AWS) has announced the addition of new artificial intelligence features to its Amazon Connect service to improve the efficiency of contact centres. Amazon Connect, launched in ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

At its annual re:Invent conference, AWS CEO Matt Garman showcased a large of number of features and tools that the company has built for developers. The first major announcement coming from Garman ...

There’s also ROBO Galaxy for fleet management. Lotus Connect will also run on AWS for connected vehicle features. That’s everything from remote control and digital keys, geofencing ...

Announced during the ongoing annual re:Invent conference, the new features include a retrieval augmented generation (RAG) evaluation tool within Bedrock Knowledge Bases. AWS’ Amazon Connect ...

Today at AWS re:invent 2024 the company announced a series of new services and updates designed to help make it easier for enterprises to get both structured and unstructured data into RAG pipelines.

AWS also unveiled several features on the Amazon Q developer platform, an assistant platform to help developers enhance their proficiency on AWS technologies. The new generative AI agents on this ...