According to AWS, there are also features for securing sensitive data provided by customers. Alongside Lex and Amazon Q, Amazon Connect integrates with a number of other services. Those services ...

Amazon Web Services (AWS) has announced the addition of new artificial intelligence features to its Amazon Connect service to improve the efficiency of contact centres. Amazon Connect, launched in ...

or AWS, affiliated to Amazon.com, Inc. (AMZN), announced late Sunday new generative AI enhancements for its cloud contact center solution, Amazon Connect. These new features are expected to ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

And pretty quickly, we were able to add more features and get to a bigger feature completeness,” Pasquale DeMaio, vice president and general manager of Amazon Connect at AWS, told me.

Nutanix Tuesday unveiled the availability of Nutanix Clusters on AWS. Here are five key features channel partners and customers need to know. Nutanix Clusters on AWS: What To Know When Buying Or ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

AWS also unveiled several features on the Amazon Q developer platform, an assistant platform to help developers enhance their proficiency on AWS technologies. The new generative AI agents on this ...

There’s also ROBO Galaxy for fleet management. Lotus Connect will also run on AWS for connected vehicle features. That’s everything from remote control and digital keys, geofencing ...

CRN breaks down the five biggest features of the new Mac2 that developers, channel partners and customers need to know about. The on-demand price per hour for AWS’ new Mac2 instance is ...