Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Amazon’s prowess in AI, not just in contact centers but in all things data ... This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the ...

The new AI features make it possible to review contact center performance data more thoroughly and identify areas for improvements. AWS disclosed on occasion of the update that Amazon Connect is ...

Tens of thousands of AWS customers use Amazon Connect to support more than 10 million contact center interactions every day. Frontdoor, Fujitsu, GoStudent, Priceline, Pronetx, and University of ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service ...