Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

The new AI features make it possible to review contact center performance data more thoroughly and identify areas for improvements. AWS disclosed on occasion of the update that Amazon Connect is ...

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

AMZN), today announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact center solution. These new features will further improve customer experiences by enabling more ...

Hot services include AWS Connect, an easy-to-use omnichannel cloud contact center service, and Amazon DevOps Guru, a machine learning-powered service that improves application operational ...